Refund and Returns Policy

Thank you for shopping with us. We want you to be satisfied with your purchase, and we are here to help if something goes wrong.

1. Digital and Personalized Products (Personalized Natal Charts)

All personalized products (including natal charts and custom reports) are made to order based on the information you provide.

Because of their custom nature, personalized products are non-refundable once the work has started.

If you notice any mistake in the information you submitted (e.g., name, date, place, or time of birth), please contact us within 24 hours of placing your order so we can correct it before preparation begins.

2. Physical Products (if applicable)

For non-custom, physical items, you may request a return within 14 days of delivery.

Items must be unused and in their original packaging.

Once we receive and inspect the item, we will process your refund within 5–10 business days.

Return shipping costs are the responsibility of the customer, unless the product arrived damaged or defective.

3. Refunds

Approved refunds will be issued to your original payment method (e.g., credit card, PayPal, Stripe).

Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

4. Order Issues

If your order was not delivered, arrived damaged, or contains errors caused on our side, please contact us at info@astralstones.com with your order number and details. We will resolve the issue promptly, either by correcting the product or issuing a refund.

5. Contact Us

If you have any questions about this Return and Refund Policy, please contact us at:

📧 info@astralstones.com